Terms of Service

Last updated: 11/2/2025

These Terms of Service ("Terms") govern your access to and use of the website meetarlo.ai, the Arlo application, and any related services (collectively, the "Service") provided by Meet Arlo, Inc ("Arlo," "we," "us," or "our").

By creating an account, installing the Arlo Shopify app, joining the waitlist, or using the Service in any way, you agree to be bound by these Terms. If you are using the Service on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms.

If you do not agree to these Terms, do not use the Service.

1. Who we are and how to contact us

Company:

Meet Arlo, Inc
400 East 57th St
New York, NY 10022

Support email: support@meetarlo.ai

For privacy questions, see our Privacy Policy or email privacy@meetarlo.ai.

2. Eligibility

You may use the Service only if:

  1. You are at least 18 years old (or the age of majority in your jurisdiction).
  2. You have the legal capacity to enter into a binding contract.
  3. You comply with these Terms and all applicable laws.

If you use the Service on behalf of a business, "you" includes both you personally and that business.

3. Account registration and security

  1. To access certain features of the Service, you may need to create an account or join the waitlist and provide accurate, current information.
  2. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
  3. You must notify us promptly at support@meetarlo.ai if you suspect any unauthorized use of your account.
  4. We may refuse, suspend, or terminate accounts if we believe there has been misuse, non-compliance with these Terms, or for any other reasonable business reason.

4. Use of the Service

4.1 License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

You may not:

  1. Copy, modify, or create derivative works based on the Service.
  2. Reverse engineer, decompile, or attempt to extract source code from the Service, except to the extent such restrictions are prohibited by law.
  3. Use the Service for any competitive analysis, benchmarking, or to build a competing product.
  4. Remove or alter any proprietary notices or labels.

4.2 Acceptable use

You agree not to:

  1. Use the Service in any unlawful or fraudulent manner.
  2. Upload or transmit any content that is illegal, harmful, abusive, or infringes any third-party rights.
  3. Interfere with or disrupt the integrity or performance of the Service.
  4. Attempt to gain unauthorized access to the Service or related systems.
  5. Use bots, scrapers, or other automated methods to access the Service except through documented APIs and with our permission.

We may monitor use of the Service to ensure compliance with these Terms.

5. Integrations and third-party services

The Service may allow you to connect to third-party platforms such as Shopify, Meta Ads, Google Ads, Google Analytics, and others ("Third-Party Services").

  1. By connecting a Third-Party Service, you give Arlo permission to access, process, and store data from that service as needed to provide the Service.
  2. Your use of Third-Party Services is governed by the terms and privacy policies of those providers, not by these Terms.
  3. We are not responsible for any actions or omissions of Third-Party Services, or for any changes they make to their products or APIs.

You may disconnect integrations at any time, but doing so may impact the functionality of the Service.

6. Your data

6.1 Customer Data

"Customer Data" means any data, content, or information you submit to the Service, including data imported from Third-Party Services (for example store, ad, and analytics data).

You retain all rights to your Customer Data. You grant Arlo a worldwide, non-exclusive, royalty-free license to host, use, process, transmit, and display Customer Data as reasonably necessary:

  1. To provide, maintain, and improve the Service.
  2. To prevent or address service, security, and technical issues.
  3. To comply with law or valid legal process.

6.2 Aggregated and de-identified data

We may generate and use aggregated, anonymized, or de-identified data derived from Customer Data and Service usage for analytics, benchmarking, and product improvement, provided that such data cannot reasonably identify you or your customers.

7. Beta features and Founder rate

From time to time we may offer beta, trial, or pre-release features or access ("Beta Features").

  1. Beta Features may be offered at no cost or at special Founder rates, may be subject to additional terms, and may be modified or discontinued at any time.
  2. Beta Features are provided "as is" and may be less reliable or less documented than other parts of the Service. You use them at your own risk.
  3. We may limit eligibility or access to Beta Features at our discretion.

If you are offered a promotional Founder rate, that specific plan and price may be designated as "Founder rate locked for life," which means:

  • As long as you maintain an active, paid subscription on that plan through Shopify Billing without interruption (other than any permitted pauses we agree to in writing), we will not increase the recurring subscription fee for that specific plan for your account.

This does not prevent us from:

  1. Introducing new plans, add-ons, or usage-based fees you may choose to purchase;
  2. Changing or discontinuing features, subject to Section 11;
  3. Adjusting taxes or regulatory charges applicable to your payment.

Details of any Founder rate will be specified at signup and control in case of conflict with general pricing language.

8. Fees, payments, and Shopify Billing

This section applies if you subscribe to a paid plan.

Pricing

  • Fees, billing periods, and plan details are described on our pricing page, in the Shopify App Store listing, or in an order form.
  • We may update pricing from time to time for new or renewing customers, subject to any Founder rate protections described above.

Billing through Shopify

  • All subscription fees for the Arlo app are billed via the Shopify Billing system to the Shopify store with which you installed the app.
  • By installing and using Arlo, you authorize Shopify to charge your Shopify account for all applicable fees, taxes, and charges in accordance with Shopify's terms of service.
  • Payment processing, invoices, and refunds (where applicable) are handled primarily through Shopify. We do not store full payment card numbers on our servers.

Trials and promotions

  • We may offer free trials or discounted periods. Unless stated otherwise, at the end of a trial your subscription will automatically convert to a paid plan via Shopify Billing at the then-current price, and your Shopify account will be charged.

Non-refundability and late payment

  • Except where required by law or explicitly stated in writing, all fees are non-refundable.
  • If Shopify is unable to collect payment, Shopify may suspend billing and our app may be automatically uninstalled or access limited. You remain responsible for any unpaid amounts.

You can manage or cancel your subscription through the Shopify admin for your store or as otherwise instructed in the app listing.

9. Intellectual property

Except for Customer Data and third-party content, all rights, title, and interest in and to the Service (including software, design, text, graphics, and trademarks) are owned by Meet Arlo, Inc or its licensors.

These Terms do not grant you any rights to use the Arlo name, logos, or other trademarks without our prior written consent.

10. Term and termination

10.1 Your right to cancel

You may cancel your subscription or uninstall the Arlo app at any time through your Shopify admin or by contacting us at support@meetarlo.ai.

  • If you cancel, you will continue to have access until the end of your current billing period, unless Shopify or we state otherwise.
  • We do not provide refunds for partial billing periods, except where required by law or expressly promised.

10.2 Our right to suspend or terminate

We may suspend or terminate your access to the Service, in whole or in part, if:

  1. You materially breach these Terms and do not cure the breach within a reasonable period after we notify you, or
  2. We reasonably believe your use of the Service may cause harm, violate law, or create security risk, or
  3. We discontinue the Service.

If we terminate the Service entirely, we will use reasonable efforts to provide prior notice and, where feasible, allow you to export your Customer Data.

10.3 Effect of termination

Upon termination or expiration:

  1. Your right to use the Service ends.
  2. We may delete or deactivate your account and associated data after a reasonable retention period, subject to legal obligations.
  3. Sections that by their nature should survive (including confidentiality, intellectual property, disclaimers, and limitations of liability) will continue to apply.

11. Changes to the Service

We continually improve the Service and may add, modify, or remove features from time to time.

If we make a change that materially reduces core functionality you rely on in a paid plan, we will use reasonable efforts to notify you in advance (for example, by email, in-app notice, or through Shopify). We are not obligated to maintain any particular feature or roadmap item, especially for Beta Features.

12. Confidentiality

If we disclose non-public information about our business, technology, or roadmap to you ("Confidential Information"), you agree to:

  1. Use it only as necessary to use the Service;
  2. Not disclose it to any third party without our written consent; and
  3. Protect it with reasonable care.

Confidential Information does not include information that is or becomes publicly available through no fault of yours, was already in your possession without restriction, or is independently developed without use of our Confidential Information.

13. Disclaimers

The Service is provided on an "as is" and "as available" basis.

To the maximum extent permitted by law:

  1. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.
  2. We do not guarantee that any insights, recommendations, or reports generated by the Service will produce specific business results, financial outcomes, or compliance with any laws or regulations.
  3. You are solely responsible for decisions made based on the information provided by the Service.

Any implied warranties of merchantability, fitness for a particular purpose, or non-infringement are disclaimed to the fullest extent permitted by law.

14. Limitation of liability

To the maximum extent permitted by law:

Indirect damages

Meet Arlo, Inc and its officers, directors, employees, and agents will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for loss of profits, revenues, business opportunities, or data, arising out of or relating to the Service or these Terms, even if advised of the possibility of such damages.

Cap on direct damages

  • Our total aggregate liability for all claims arising out of or relating to the Service or these Terms is limited to the amount you paid to us for the Service in the 3 months preceding the event giving rise to the claim.
  • If you are using a free or trial version, our total aggregate liability is limited to USD $100.

These limitations apply regardless of the legal theory and even if any remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

15. Indemnification

You agree to indemnify and hold harmless Meet Arlo, Inc and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  1. Your use of the Service;
  2. Your violation of these Terms or any applicable law;
  3. Your Customer Data, including any allegation that it infringes or misappropriates third-party rights.

16. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. The Privacy Policy is incorporated by reference into these Terms.

17. Changes to these Terms

We may update these Terms from time to time.

  • If we make material changes, we will provide notice (for example, via email, in-app notification, an update in the Shopify app listing, or on meetarlo.ai).
  • The updated Terms will become effective on the date indicated in the "Last updated" line above.

By continuing to use the Service after the changes take effect, you accept the revised Terms. If you do not agree, you must stop using the Service.

18. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict of laws principles.

Any disputes arising out of or relating to these Terms or the Service will be resolved in the state or federal courts located in New York, New York, and you consent to the jurisdiction of those courts.

If you are a consumer in a jurisdiction that gives you mandatory rights to use local courts or law, those rights remain unaffected.

19. Miscellaneous

  • Entire agreement
    These Terms, together with any order forms, the Shopify app listing, and our Privacy Policy, constitute the entire agreement between you and Meet Arlo, Inc regarding the Service.
  • Assignment
    You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law.
  • Force majeure
    We are not liable for any failure or delay in performance due to events beyond our reasonable control (for example natural disasters, internet outages, strikes, or government actions).
  • Severability
    If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
  • No waiver
    Our failure to enforce any provision is not a waiver of our right to do so later.
  • Notices
    We may send notices to the email address associated with your account or through the Service or Shopify. You may send legal notices to support@meetarlo.ai or by mail to:

    Meet Arlo, Inc
    400 East 57th St
    New York, NY 10022